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Frequently Asked Questions
Search our FAQs or browse through categories below

API Key guide

Q. How to integrate my Shopee account?

Q. How to integrate my Lazada account?

Q. How do I integrate my JD.id Account?

Q. How do I integrate my Elevenia Account?

Q. How do I integrate my Shopify Account?

Q. How do I integrate my Zilingo account?

Q. How do I integrate my Tokopedia account?

Q. How do I integrate my BliBli account?

Q. How do I integrate my WooCommerce account?

Q. How do I integrate my Qoo10 account?

Q. How do I integrate my Bukalapak account?


Inventory
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Q. How does Zilingo Connect sync inventory when I first connect my sales channels?

Q. How do I manage inventory after connecting my stores to Zilingo Connect?

Q. How can I update the stock of my products?

Q. There is a Stock/Inventory Mismatch between Zilingo Connect and my marketplace, what do I do?

Q. How do I link unlinked inventory for the same product on Zilingo Connect?

Q. What will happen if I make inventory changes in both - Zilingo Connect and Marketplace?


Subscription
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Q. How much does it cost to use Zilingo Connect?

Q. Is there a free trial?

Q. How does the billing cycle work and where can I view the details?

Q. What if I want to cancel my subscription?

Q. Can I use Zilingo Connect internationally?


Getting started!
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Q. How do I Sign Up to Zilingo Connect?

Q. How to Connect a Marketplace from Zilingo Connect?

Q. How can I reach out in case I need help?

Q. If my warehouse is already using a multi-channel WMS system, will there be any implications?


General
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Q. What is Zilingo Connect and how can it help me?

Q. Can I use Zilingo Connect if I don’t use the same SKU ID?

Q. What if I have duplicate SKU?

Q. How long does it take to set up my stores with Zilingo Connect?

Q. Am I allowed to have different titles, descriptions, prices, etc. on each sales channel for my products?


Products/Catalogue

Q. How to bulk update SKU ID's?

Q. How to Link Duplicate SKUs from the same market store ?

Q. How to Bulk Product Upload?